Eon Millennium User Manual download pdf (Page 4)

Call Coverage

and Routing

Using the Millennium’s advanced call routing

technologies, employees, customers and suppliers can

communicate in a variety of mediums, including voice,

video and data calls, across any number of locations.

Sophisticated Call Routing

Call routing plans for the Millennium can be simple

or complex, depending upon your requirements. The

Millennium supports up to 64 plans, and each plan allows

for 60 different sequences of instructions for customized

call handling during specified days of the week and times

of the day. Each plan can be assigned a priority level so

that a call can be queued relative to other incoming calls.

Powerful Translation Tables

The Millennium’s translation tables for call routing offer

extensive programming options, expedite call processing,

and provide information about each call. Programming

features that expand the possibilities for advanced call

routing include:

• Capacity for assigning up to 10,000 mnemonics so

that a user’s telephone display shows the calling

party name on incoming calls

• Ability to deliver a call to multiple locations simultaneously

• Call routing based on either the right-most or left-

most digits of the inbound number to expedite call

processing

• Ability to send processed digits to the system, to

another call routing plan, to voice mail, to an extension

number, to a feature access code, or to a network

extension number.

Call Identification

The Millennium system’s ability to deliver information on

both the calling party and called party allows for complex

call routing plans and for advanced voice processing

features. Call identification not only augments the

information presented to an ACD agent or to an attendant

in a multi-tenant application, but also, using the called

party number routing capability, provides a cost-effective

solution by reducing the number of telephone lines

needed to cover incoming calls.

Flexible Call Coverage

Flexible call coverage features on the Millennium ensure

that all calls are routed and handled by proper, designated

extensions so that a qualified, knowledgeable employee

handles each call, even if it has to be directed off-premises,

for example, to a cellular phone. The Millennium redirects

calls to alternate extensions, based on your pre-determined

criteria, when the original called party is not available. It

also distinguishes between internal and external calls pro-

viding different coverage paths for each.

Versatile Call Pickup

The Millennium’s extensive call pickup capabilities allow

an employee to answer a Park-to-Station call, an All Call

Announce call, a paging access call, an ACD group call,

or a call directed to one telephone from another telephone

or dial-in trunk. In other words, employees have immediate

access to any ringing telephone in the building. And when

the call is picked up, the Millennium provides

available

calling party number and name to the telephone’s

display

or if the call is redirected from another source, the

employee will know who the call was originally intended

for and respond accordingly.

Efficient Station Hunting

Additional call distribution and measurement functionality

is available with the Millennium’s Station Hunting feature.

Station Hunting allows you to distribute incoming calls

efficiently and equitably among available hunt group

members. A hunt group is typically a designated group of

individuals in a company or department that handles the

same type of incoming phone calls.

Powerful Conferencing

The Millennium has flexible and powerful conferencing

capabilities that support up to 32 parties in a conference

and help improve collaboration and decision making.

•• MMeeeett--MMee--CCoonnffeerreennccee ––

benefits users who wish to

set up a time for a conference call and allow everyone

to join it by calling into the system and dialing an

extension.

•• QQuueerryy CCoonnffeerreennccee ––

allows a user within a conference

to select a specific party in the conference by simply

pressing a programmed button to query the conference

members and scroll through displayed calling party

information.

•• IIssoollaattee CCoonnffeerreennccee ––

allows a user within a confer-

ence to isolate a member of the conference and

establish a two-way conversation with that person.

•• CCoonnffeerreennccee TTeeaarrddoowwnn ––

enables the system to

continue a conference even if other members of the

conference are external.

Repertory Dialing

The Millennium system’s robust personal repertory dialing

feature provides functionality to customize telephone

buttons at the desktop providing users with automatic

dialing of up to 255 personal repertory numbers or 1,024

system repertory numbers, each of which can include a

string of up to 48 digits. These numbers can be used to

make outgoing calls and to access internal features and

extensions. Application possibilities are practically limitless

because users can combine the personal repertory number

dial feature with other system feature capabilities.

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