Eon Millennium User Manual download pdf (Page 17)

Flexible Menu Options

eOn’s digital telephone menu options take flexibility to the

desktop by allowing users to query and customize their

own phones. Options include:

• Handset and Headset Volume

• Adjustable Speaker Volume

• Adjustable Music Volume

• Ring Level (9 levels)

• Ring Type (8 levels)

• Side Tone (3 levels)

• LCD Display Contrast

• Installation Information

Combined Voice and Data Transmission

Many businesses today need the convenience and power

of voice and data in one place. To handle this requirement,

eOn developed an add-on Data Adapter module for the

30-button telephone, which supports data communications

between asynchronous data devices. The Data Adapter can

be programmed to operate on the second B-channel or to

operate on the D-channel. When programmed to operate

on the B-channel, the Data Adapter can be used for circuit-

switched data transmission to other Data Adapters in the

same Millennium system. When programmed to operate

on the D-channel, the Data Adapter can be used for:

• Remote programming and diagnostics access

• Outputting ACD reports

• Telephone dialing applications

• Display board interface

• Data link for the eOn Voice Processing System, Millennium Real

Time ACD, Millennium Navigator and Millennium Assistant

Millennium Navigator

Backed by eOn’s reputation for design innovation and

reliability, the Navigator is a powerful attendant package

that supplies all of the information necessary for an attendant

to process each call, including appropriate answer phrases,

company directories, and real-time employee status with a

mouse click or keystroke on the custom keyboard.

With the same ease, calls can be extended to parties (on or

off-site), messages can be taken for unavailable parties, or

digital pagers can be dialed with preprogrammed callback

numbers displayed. The Millennium Navigator’s Windows®-

based platform allows the console operator to perform

multiple tasks on the computer by switching between the

console and other applications.

A networking solution is available for multiple console

applications that provides centralized attendant services and

a single company-wide directory. By sharing the system

database, all call information, answer phrases, and messages

are common to all attendant positions.

Navigator Main Answering Screen.

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Eon Millennium User Manual Page 17

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